Politica de expediere

SHIPPING POLICY

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email with shipping details.

Please note that during high-demand periods, processing times may be slightly extended.

2. Shipping Time

Estimated delivery times:

  • Europe: 5–10 business days

  • International: 7–15 business days

Delivery times are estimates and may vary depending on your location and external factors such as customs processing or courier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on the website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 1–3 days for tracking information to become active.

5. Delays

We are not responsible for delays caused by:

  • Courier companies

  • Customs clearance procedures

  • Incorrect or incomplete shipping addresses

  • Force majeure events (weather, strikes, etc.)

If your order is significantly delayed, please contact us at contact@elyracraft.com, and we will assist you.

6. Customs, Duties and Taxes

For international orders, customs fees, duties, or taxes may apply depending on your country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

7. Incorrect Address

Please ensure that your shipping address is correct at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping fees may apply for reshipment.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the courier.

If you believe your package is lost, please contact us at contact@elyracraft.com, and we will do our best to assist you.

9. Contact Information

Company: ELIRA KRAFT SLLC
UIC: 208747045
Address: str. Kiril Starcev 18, 7000 Ruse, Bulgaria
Email: contact@elyracraft.com