Terms of service
TERMS AND CONDITIONS
1. General Information
This website is operated by ELIRA KRAFT SLLC, with registered office at str. Kiril Starcev 18, 7000 Ruse, Bulgaria, registered under UIC 208747045 (hereinafter referred to as the “Seller”).
By accessing and using this website, you agree to be bound by these Terms and Conditions.
2. Products and Services
The Seller offers products for sale through this online store. All product descriptions, images, and specifications are presented as accurately as possible. However, slight variations may occur.
The Seller reserves the right to modify product information, pricing, and availability at any time without prior notice.
3. Prices and Payment
All prices displayed on the website are expressed in the selected currency and may include or exclude VAT, depending on applicable legislation and customer location.
Payment is required at the time of placing the order. Accepted payment methods are displayed at checkout.
The Seller reserves the right to refuse or cancel any order in case of pricing errors, suspected fraud, or other legitimate reasons.
4. Order Processing
After placing an order, the customer will receive a confirmation email. This email does not constitute acceptance of the order but confirms that it has been received.
The Seller reserves the right to cancel or refuse any order prior to shipment.
5. Shipping and Delivery
Delivery times are estimates and may vary depending on the destination and courier service.
The Seller is not responsible for delays caused by third-party logistics providers, customs procedures, or unforeseen circumstances.
Shipping costs are displayed during checkout.
6. Right of Withdrawal (Returns)
Customers have the right to withdraw from the purchase within 14 days of receiving the product, without providing a reason, in accordance with EU consumer protection laws.
To exercise this right, the customer must notify the Seller via email.
Returned products must be unused, in original packaging, and in resalable condition.
Return shipping costs are borne by the customer unless otherwise stated.
Refunds will be processed within 14 days after receiving and inspecting the returned goods.
7. Warranty and Liability
The Seller guarantees that products conform to the contract and applicable legal standards.
The Seller shall not be held liable for indirect damages, loss of profit, or any damages resulting from improper use of the products.
8. Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of the Seller and may not be used without prior written consent.
9. Personal Data Protection
The Seller processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
For more details, please refer to the Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by the laws of Bulgaria.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in Bulgaria.
11. Contact Information
Company: ELIRA KRAFT SLLC
UIC: 208747045
Address: str. Kiril Starcev 18, 7000 Ruse, Bulgaria
Email: contact@elyracraft.com